Privacy

We collect your name, email address, and profile picture from Google when you sign in.

We store the messages you send and the answers you receive so your chat history works across devices.

We keep a record of usage for billing and abuse prevention. This record contains costs and timestamps, not message content.

We keep a record of errors — what broke and when — so we can find and fix problems, and a record of when you were last active. Error records contain error messages and timestamps, never the contents of your chats.

We keep records of how the product is used — which buttons did what and when — never what you typed.

To generate an answer, your messages are processed by our AI service providers on our behalf. Providers process your messages only to produce your answer.

Your chats are not used to train AI models.

We do not sell your personal data.

Every visit is measured. We record a page view with Google Analytics: which pages are read, roughly where in the world the visit came from, and what device and browser were used. Your chats are never included.

There is no accept-or-decline choice for this measurement — it happens for every visitor. If you would rather it did not, block the analytics scripts in your browser; the site works normally without them.

We run a fraud-prevention check when you send a message to distinguish people from automated bots. It looks at browser signals and is not used for advertising.

We measure our advertising. When you visit, we record a page view with Meta, the company behind Facebook and Instagram. If you arrive from one of our ads, we record which ad brought you here.

When you create an account or subscribe, we tell Meta that a signup or a payment happened, using a hashed version of your email address. Meta matches that hash without seeing the original address.

We never send the contents of your chats, and your chats are never used to target advertising.

You can delete individual chats or all of your chats from the app at any time.

To delete your account completely, email support@withplainly.com. We will remove your account, chats, and usage records.

Chats are stored securely and access is restricted to the systems that need them.

A small number of operators can view account details to provide support. We do not read your chats unless you ask us to or the law requires it.